Frequently Asked Questions

Creating an account is simple and only takes a few minutes:

1. Click on the "Sign Up" button at the top of our website
2. Fill in your personal information including username, email, and password
3. Agree to our terms and conditions
4. Click "Create Account"
5. Check your email for a verification link and click it to activate your account

Once your account is created, you can enjoy a personalized shopping experience, track your orders, manage your wallet, write reviews, and save your favorite items.

If you've forgotten your password, follow these steps to reset it:

1. Click on the "Forgot Password?" link on the login page
2. Enter the email address associated with your account
3. Check your email for a password reset link (it may take a few minutes to arrive)
4. Click the link in the email to go to the reset page
5. Enter your new password and confirm it
6. Click "Reset Password" to complete the process

The password reset link expires after 1 hour for security reasons. If you don't receive the email, check your spam folder or try again with a different email address.

To update your profile information:

1. Log into your account
2. Click on your profile name or avatar in the top navigation
3. Select "Profile" from the dropdown menu
4. Click "Edit Profile" to make changes
5. Update your personal details, contact information, or upload a profile picture
6. Click "Save Changes" when you're done

You can also update your preferences, notification settings, and security options from your profile page.

The wallet feature allows you to store funds securely in your account for easy shopping. With your wallet, you can:

• Deposit funds using various cryptocurrencies (Bitcoin, Ethereum, Monero)
• Use your balance for quick checkout without entering payment details each time
• Withdraw funds to your external wallet when needed
• View your transaction history
• Track your deposits, withdrawals, and purchases

Your wallet balance is displayed in USD and can be used for purchases on our platform.

To deposit funds to your wallet:

1. Log into your account and navigate to the Wallet section
2. Click on "Deposit" button
3. Select the cryptocurrency you want to use (BTC, ETH, XMR)
4. Enter the amount you want to deposit in USD
5. Click "Process Deposit" to generate a payment address
6. Send the cryptocurrency amount to the provided address or scan the QR code
7. Wait for blockchain confirmation (typically 10-30 minutes)

Once the transaction is confirmed on the blockchain, the funds will be added to your wallet balance. You can view the status of your deposit in your transaction history.

To withdraw funds from your wallet:

1. Log into your account and navigate to the Wallet section
2. Click on "Withdraw" button
3. Enter the amount you want to withdraw (minimum $10)
4. Select your preferred cryptocurrency (BTC, ETH, XMR)
5. Enter your external wallet address
6. Review the withdrawal details and confirm
7. Wait for the withdrawal to be processed (typically 24-48 hours)

Withdrawal requests are reviewed by our team for security purposes. You'll receive a notification when your withdrawal is processed. Please ensure you enter the correct wallet address as cryptocurrency transactions cannot be reversed.

Here's a breakdown of fees associated with wallet transactions:

• Deposits: Free - we don't charge any fees for adding funds to your wallet
• Withdrawals: Small network fee that varies depending on the cryptocurrency and current network conditions
• Purchases: No additional fees when using your wallet balance for purchases

The withdrawal fee will be displayed before you confirm your transaction. This fee goes to the cryptocurrency network miners, not to us. We strive to keep our fees as low as possible.

Adding items to your cart is simple:

1. Browse our products and find the item you want to purchase
2. Select any options or variations (size, color, etc.) if applicable
3. Enter the quantity you want to purchase
4. Click the "Add to Cart" button
5. You'll see a confirmation message and your cart will update

You can continue shopping or proceed to checkout when you're ready. Your cart will be saved even if you log out and return later (cart items are stored in your session).

To view or edit your cart:

1. Click on the cart icon in the top navigation bar
2. Select "View Cart" to see all items in your cart
3. To change quantities, use the + and - buttons or enter a new number
4. To remove an item, click the "Remove" button next to it
5. Click "Update Cart" to save your changes

Your cart will show the subtotal for all items. You can also apply coupon codes or proceed to checkout from this page.

Items in your cart are stored in your session and will be preserved:

• For logged-in users: Items remain in your cart until you remove them or complete the purchase
• For guest users: Items remain in your cart for 30 days or until you clear your browser cookies

Please note that prices and availability may change over time. We recommend completing your purchase promptly to secure the current price and availability.

We offer several payment options to make your shopping convenient:

• Wallet Balance: Use funds from your account wallet for instant checkout
• Bitcoin (BTC): Pay directly with Bitcoin through our secure payment processor
• Ethereum (ETH): Pay directly with Ethereum through our secure payment processor
• Monero (XMR): Pay directly with Monero through our secure payment processor

All cryptocurrency payments are processed securely through NowPayments. We do not store your cryptocurrency wallet information or private keys.

Our checkout process is designed to be quick and secure:

1. Review items in your cart and click "Checkout"
2. Log in to your account or create a new one
3. Enter your billing address information
4. Enter your shipping address (or select "Same as billing")
5. Choose your payment method (wallet balance or cryptocurrency)
6. Review your order and confirm payment details
7. Complete your purchase

For cryptocurrency payments, you'll be redirected to a secure payment page with instructions to complete your transaction.

Confirmation times vary by cryptocurrency:

• Bitcoin (BTC): Typically 10-60 minutes, depending on network congestion
• Ethereum (ETH): Typically 2-15 minutes, depending on network congestion
• Monero (XMR): Typically 2-10 minutes, depending on network congestion

Your order will be processed once the payment is confirmed on the blockchain. You can track the status of your payment on the checkout page. If a payment expires before confirmation, you'll need to initiate a new payment.

Tracking your order is easy:

1. Log into your account and go to My Orders
2. Find the order you want to track and click on it
3. View the order status and tracking information
4. Click on the tracking number to be redirected to the carrier's website

You'll also receive email notifications when your order status changes, including when it ships and when it's delivered. If you checked out as a guest, you'll receive tracking information via email.

Order cancellation and modification policies:

• Cancellation: You can cancel your order within 24 hours of placing it
• Modification: You can modify shipping address or item quantities within 24 hours
• After 24 hours: Orders may have already been processed and cannot be modified

To cancel or modify an order, go to My Orders, select the order, and click the "Cancel" button. For modifications after 24 hours, please contact our customer support team as soon as possible with your order number.

Here's what each order status means:

• Pending: Your order has been received but not yet processed
• Processing: Your order is being prepared for shipment
• Shipped: Your order has been shipped and is on its way to you
• Delivered: Your order has been successfully delivered
• Cancelled: Your order has been cancelled
• Refunded: Your order has been refunded

You can check the current status of your order anytime in your account under My Orders.

We offer several shipping options to meet your needs:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: 1 business day
• International Shipping: Varies by destination (typically 7-21 business days)

Shipping costs are calculated at checkout based on your location, the shipping method selected, and the weight/size of your order. Free shipping may be available for orders over a certain amount.

Yes, we ship to most countries worldwide. Here's what you need to know about international shipping:

• International shipping rates and delivery times vary by destination
• You can check if we ship to your country during the checkout process
• International orders may be subject to customs fees and import duties
• Customers are responsible for any customs charges
• Delivery times for international orders are estimates and may vary

For more specific information about shipping to your country, please contact our customer support team.

We offer a 30-day return policy from the date of delivery. Here are the key details:

• Items must be unused, in the same condition you received them
• Items must be in the original packaging with all tags attached
• Digital products and final sale items cannot be returned
• Shipping costs are non-refundable unless the return is due to our error
• Return shipping costs are the responsibility of the customer

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

To initiate a return, please follow these steps:

1. Log into your account and go to My Orders
2. Select the order containing the item you wish to return
3. Click on "Return Items" next to the product
4. Select the reason for return and quantity
5. Print the return label provided
6. Package the item securely in its original packaging
7. Attach the return label and drop off the package at the designated shipping location

Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive an email confirmation when your refund is processed.

To create a support ticket:

1. Log into your account
2. Navigate to the Support section
3. Click on "Create a Ticket"
4. Fill in the subject line with a brief description of your issue
5. Select the appropriate category for your inquiry
6. Provide a detailed description of your issue or question
7. Select the priority level (Low, Medium, High, Urgent)
8. Attach any relevant files or screenshots if needed
9. Click "Submit" to create your ticket

You'll receive an email confirmation with your ticket number. You can track the status of your ticket and communicate with our support team through your account.

Response times vary by priority level:

• Urgent: Within 2 hours
• High: Within 6 hours
• Medium: Within 24 hours
• Low: Within 48 hours

Our business hours are Monday-Friday, 9 AM - 6 PM EST. Tickets submitted outside these hours will be responded to during the next business day. You'll receive email notifications when our team responds to your ticket.

Yes, you can attach files to your support ticket to help us better understand your issue:

• Supported file types: Images (JPEG, PNG, GIF), PDFs, Documents (DOC, DOCX, TXT)
• Maximum file size: 10MB per file
• Maximum number of files: 5 per ticket

You can attach files when creating a new ticket or when responding to an existing ticket. Screenshots are often helpful for technical issues.

To write a product review:

1. Navigate to the product page you want to review
2. Scroll down to the "Reviews" section
3. Click on "Write a Review" button
4. Rate the product from 1-5 stars
5. Write a review title
6. Share your detailed experience with the product
7. Attach photos if desired (up to 10MB per file)
8. Submit your review for approval

Reviews are subject to approval before being published. You can only review products you've purchased. You'll receive an email when your review is approved.

Yes, you can edit or delete your own reviews:

1. Log into your account
2. Go to My Reviews
3. Find the review you want to modify
4. Click "Edit" to make changes or "Delete" to remove it

Edited reviews will be re-submitted for approval. Once deleted, a review cannot be recovered. Please note that you can only edit or delete your own reviews.

The "Verified Purchase" badge appears on reviews from customers who have actually purchased the product from our store. This badge helps other customers:

• Trust that the review is genuine and based on real experience
• Distinguish between reviews from actual buyers and those who haven't purchased
• Make more informed purchasing decisions

Only reviews from completed orders receive this badge. This system helps maintain the integrity and authenticity of our review platform.

Two-Factor Authentication (2FA) adds an extra layer of security to your account. With 2FA enabled, you'll need to provide two forms of verification when logging in:

• Your password (something you know)
• A verification code (something you have)

The verification code can be generated by an authenticator app or sent to your email. Even if someone knows your password, they won't be able to access your account without access to your second factor.

To enable Two-Factor Authentication:

1. Log into your account
2. Go to your profile and click on the "Security" tab
3. Click on "Enable Two-Factor Authentication"
4. Choose between app-based or email-based 2FA
5. For app-based 2FA: Scan the QR code with your authenticator app
6. For email-based 2FA: Verify your email address
7. Enter the verification code to confirm setup
8. Save your backup codes in a secure location

We recommend using an authenticator app like Google Authenticator, Authy, or Microsoft Authenticator for the best security.

Backup codes are one-time use codes that allow you to access your account if you lose access to your 2FA device. Here's what you need to know:

• When you enable 2FA, you'll receive 10 unique backup codes
• Each code can only be used once
• Store them in a safe place separate from your device
• They're your last resort if you can't access your authenticator app or email

If you run out of backup codes, you can generate new ones from your security settings. Remember to safely dispose of old codes when generating new ones.

You can check your account security by:

• Enabling 2FA (you'll see a green checkmark in Security settings)
• Using a strong, unique password with at least 8 characters
• Regularly reviewing your login activity in your account settings
• Keeping your email account secure
• Never sharing your login credentials with anyone
• Logging out of shared devices after use

We'll notify you of any suspicious login attempts via email. If you receive a notification about a login you don't recognize, please change your password immediately and contact support.